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Recovery After Stroke

Recovery After Stroke

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Videos

STROKE VIDEOS

  • 10 Things Stroke Survivors Should Know After They Have Had a Stroke
    10 Things Stroke Survivors Should Know After They Have Had a Stroke

    Discover 10 essential insights stroke survivors wish they knew to improve recovery, manage emotions, and find support after a stroke.

    Read More »
  • June 8th Is My Birthday
    June 8th Is My Birthday

    June 8th Is My Birthday

    Read More »
  • Other Signs Of Stroke That Do Not Meet The Criteria Of The FAST or BEFAST Acronym And May Be Leading To Misdiagnosis At Hospital ER’s
    Other Signs Of Stroke That Do Not Meet The Criteria Of The FAST or BEFAST Acronym And May Be Leading To Misdiagnosis At Hospital ER’s

    If you're familiar with stroke you may also be familiar with how stroke organizations around the world raise awareness in the community on how a layperson can spot somebody experiencing…

    Read More »
  • Shout-Outs and Update
    Shout-Outs and Update

    I wanted to do a few shout-outs because in my world, there's a lot of people that have reached out to give me a hand when I've needed a hand.

    Read More »
  • Emotional Outbursts After Stroke
    Emotional Outbursts After Stroke

    It's Bill from recoveryafterstroke.com it's been a while since I've done one of these videos so I wanted to discuss emotions and stroke. And there's a really good reason why…

    Read More »
  • What was your stroke journey like?
    What was your stroke journey like?

    I wanted to answer a question that was asked about my stroke journey. The person asking wanted to understand what it was that I've been through.

    Read More »
  • Functional Medicine and Stroke Recovery?
    Functional Medicine and Stroke Recovery?

    Transcription: Bill Gasiamis 0:00 It is Bill from Recovery After Stroke. And it’s been a while since my last video, it’s been since 2020. And what a year to forget,…

    Read More »
  • RU OKAY?
    RU OKAY?

    G'day there Bill from recoveryafterstroke.com and today is RU OKAY? day. So I want to know, are you okay? And I hope you are. But if you are not, then…

    Read More »
  • Negative Thought Loops
    Negative Thought Loops

    Bill from recoveryafterstrike.com, I wanted to talk today about the question that I was asked on Instagram the other day, which was whether or not I could suggest anything to…

    Read More »
  • A Successful Stroke Recovery
    A Successful Stroke Recovery

    :00 Hi there, it's Bill from recoveryafterstroke.com and I am coming to you live from my podcast studio, office, garage, I don't know, whatever you want to call it. And…

    Read More »
  • Have you had COVID-19?
    Have you had COVID-19?

    We are in stage 3 lockdown here in my home state of Victoria in Australia. It's the second round of stage 3 lockdown so we had about a month where…

    Read More »
  • How Can Your Gut Help Your Brain?
    How Can Your Gut Help Your Brain?

    I'm in the car waiting to go to an appointment to see a psychologist. This is something that I do from time to time because I am somebody who helps…

    Read More »
  • How to Increase Motivation by Reducing Inflammation in Your Brain
    How to Increase Motivation by Reducing Inflammation in Your Brain

    Bill from recoveryafterstroke.com, I've just gone for a drive to pick up some essentials during ISO. I'm sporting my ISO beard, my I can't be bothered shaving beard, and it's…

    Read More »
  • So You Are a Head Case
    So You Are a Head Case

    Bill from recoveryafterstroke.com I thought I'd go take you guys on a walk today I just woke up and feeling quite strange for the first time in a long time…

    Read More »
  • The Second Brain in Your Gut
    The Second Brain in Your Gut

    It's Bill from recoveryafterstroke.com and I just wanted to have a chat to you and let you know why it's important that you know that in your gut, you have…

    Read More »
  • No Need To Apologize
    No Need To Apologize

    Bill from recoveryafterstroke.com today I want to talk about emotions and stroke. And I had a conversation today with a stroke survivor, who's only about eight months post-stroke, and is…

    Read More »
  • Rippon Lea Estate
    Rippon Lea Estate

    Read More »
  • Do This and Feel Better Everyday
    Do This and Feel Better Everyday

    It's Bill from recoveryafterstroke.com, I thought I'd wear this high visibility vest today to brighten things up because you can't get much brighter than bright orange.

    Read More »
  • Navigating Uncertain Times
    Navigating Uncertain Times

    It's Bill from recoveryafterstroke.com and I just finished recording the latest episode of the recovery after stroke podcast with my friend Jim Karagiannis and the topic we spoke about is…

    Read More »
  • Come on a Tour of Melbourne with Me
    Come on a Tour of Melbourne with Me

    Spent the day being a tourist in my own city of #Melbourne is a great way to do some gentle exercise after #stroke. When fatigue kicks in or you get tired there are…

    Read More »
  • 5 Years Of Presenting at ACU
    5 Years Of Presenting at ACU

    Stroke will affect people in different ways. And there'll be a different constellation of symptoms for every individual. So cardiac embolize more common in people with heart conditions such as…

    Read More »
  • Gut Health and Brain Health
    Gut Health and Brain Health

    So it's taken me a long time to find somebody that's going to help me with the challenges I have in my gut. I've been feeling bloated and gassy for…

    Read More »
  • Seek and You Shall Find
    Seek and You Shall Find

    It's Bill from recoveryafterstrike.com. Isn't it amazing? The things that just happen when you're not expecting it.

    Read More »
  • Fu#%en Doctors
    Fu#%en Doctors

    So recently a family member of mine experienced a stroke. And over the last few weeks of going through that process and experiencing not their direct concerns, but the concerns…

    Read More »
  • 8 Year Strokeaversary
    8 Year Strokeaversary

    Bill from recoveryafterstroke.com. Well, today is the eighth year anniversary, since I was first diagnosed with a bleed on the brain, and which was caused by an arteriovenous malformation, an…

    Read More »
  • Ask Me Anything About Stroke
    Ask Me Anything About Stroke

    Bill from recoveryafterstroke.com I just had myself a fresh haircut. And I'm feeling nice and light. And I was thinking that my podcast recoveryafterstroke.com is a lot of the ideas…

    Read More »
  • Diabetes and Stroke
    Diabetes and Stroke

    Bill from recoveryafterstroke.com. Now I'm inside and I'm wearing my glasses, but I'm not doing it to try and be cool.

    Read More »
  • The Best Things in Life are Free.
    The Best Things in Life are Free.

    G'day everyone Bill from recoveryafterstroke.com. I am at the beach this afternoon because in Melbourne, Australia, it's summer.

    Read More »
  • How to Improve Fatigue After Stroke
    How to Improve Fatigue After Stroke

    Bill from recoveryafterstroke.com, there is less than a day to go before the webinar, the things that you can do to reduce fatigue after stroke is going to go live.

    Read More »
  • 3 Things You Can Do To Improve Fatigue
    3 Things You Can Do To Improve Fatigue

    Transcription Bill Gasiamis 0:01 Bill from recoveryafterstroke.com. Do you want to know the three things that you can do to improve fatigue after stroke? Now, a little while ago, I…

    Read More »
  • It Not About You, It’s About Me!!
    It Not About You, It’s About Me!!

    Bill from recoveryafterstroke.com, you know, stroke is not about you. It's about me. What do I mean by that? What I mean by that is often we go about making…

    Read More »
  • Start Being Yourself
    Start Being Yourself

    Bill from recoveryafterstroke.com Merry Christmas, Happy Hanukkah, Happy Holidays. Hope everyone has had an amazing time in the last few days.

    Read More »
  • Happy Thanksgiving
    Happy Thanksgiving

    Just out doing some gardening and it's a sunny day so I thought I'd pop out get those things done, enjoy the sunlight but not get myself cooked to a…

    Read More »
  • Huge Announcement and Massive Milestone
    Huge Announcement and Massive Milestone

    Good day everybody Bill from recoveryafterstroke.com. So yesterday was a big day for me it was the 25th of November. And the 25th of November is the anniversary of my…

    Read More »
  • Do You Use CBD Oil?
    Do You Use CBD Oil?

    Bill from recoveryafterstroke.com. Thanks to everybody who responded to my previous video about the issues that they are experiencing with fatigue at the moment.

    Read More »
  • Are You Experiencing Fatigue After Stroke?
    Are You Experiencing Fatigue After Stroke?

    Good day! Bill from recoveryafterstroke.com, I am getting ready to do an interview next week with an occupational therapist. And the topic we're going to be discussing is fatigue. So…

    Read More »
  • Part 2 – Tips To Manage Anxiety
    Part 2 – Tips To Manage Anxiety

    Healing our gut, then we can actually support the brain in healing. And it's counterintuitive, because what we're doing is we're not focusing on doing anything directly to the brain…

    Read More »
  • Part 1 – Tips To Manage Anxiety
    Part 1 – Tips To Manage Anxiety

    Good day, Bill Gasiamis from recoveryafterstroke.com. It's been a while since my last post and I just wanted to answer a question from Stuart, who sent me an email. By…

    Read More »
  • Ongoing Challenges After Stroke
    Ongoing Challenges After Stroke

    Transcription: Bill Gasiamis 0:01 Good day! Bill Gasiamis from recoveryafterstroke.com. Bill Gasiamis 0:06 I thought I’d get in touch today and ask a question. But before I do, the reason…

    Read More »
  • Quit Sugar Heal The Brain
    Quit Sugar Heal The Brain

    Bill from recoveryafterstroke.com. I'm here in my car waiting to go to an appointment for a one and a half-hour massage. It's been such a long time since I've treated…

    Read More »
  • Invisible Disabilities and Public Transport Accessibility
    Invisible Disabilities and Public Transport Accessibility

    Transcription: Bill 0:00 Hey there guys, it’s Bill from recoveryafterstroke.com. I’m just in the car, wanting to go to an appointment and I thought I would make a little video…

    Read More »
  • What I Did to Support Recovery
    What I Did to Support Recovery

    Transcription: Bill Gasiamis 0:00 Good day there! Bill from recoveryafterstroke.com. Recently I received a message from one of the people on the Facebook group recovery after stroke. And the question…

    Read More »
  • Happy Birthday to Me
    Happy Birthday to Me

    Transcription: Bill 0:01 Good day everyone Bill from recoveryafterstroke.com. It is in Australia, the 8th of June today. And that’s my birthday. I just clocked over 45. And I’m in…

    Read More »
  • Do You Relate to This?
    Do You Relate to This?

    Good day there, Bill from recoveryafterstroke.com. So recently, I started to get curious about the fact that there are many people who experienced the worst day of their life.

    Read More »
  • What habits do you need to let go of post-stroke
    What habits do you need to let go of post-stroke

    Transcription: Bill 0:00 Bill from recoveryafterstroke.com I am at home today feeling a little bit unwell. Just a little bit sick in the stomach and just a little bit off…

    Read More »
  • Stroke Recovery Coaching
    Stroke Recovery Coaching

    Bill from recoveryafterstroke.com and today in Australia it's Easter Saturday if you're celebrating Happy Easter, most of the people in Australia are having a wonderful four-day long weekend and so…

    Read More »
  • Changing Career After Stroke
    Changing Career After Stroke

    Hey there! Bill from recoveryafterstroke.com. I have actually gone to a seminar today to come and learn about how to get my message out there, and how to support more…

    Read More »

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© Recovery After Stroke | All Rights Reserved | Terms & Conditions | Medical Disclaimer |Privacy Policy

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Privacy Policy

Thank you for trusting us to handle your personal information. We believe privacy is important and have created this policy to let you know how we handle the personal information we receive and hold about you, who we share it with, how we keep it secure and what your rights are.

This policy covers how we handle personal information collected from our main website, any related websites we control, our social media platforms or o125ur coaching or other online programs (collectively called ‘website’ in this policy) or other interactions we have with you. In general, the more interaction we have with you, the more personal information we are likely to collect from you.

Under the Australian Privacy Act 1988 (Cth), personal information is information about a living person which can be used (by itself or together with other information) to reasonably identify that person. For example, your name and email address are personal information. Sensitive information is personal information requiring special protection and includes information about your health. For the purposes of this policy, we are including sensitive information within personal information.

As we may collect health information about some of the clients we coach, we take additional precautions with privacy and are governed by the Australian Privacy Principles.

Schedule 1 – Our details


If you have any questions or concerns about our handling of your personal information, please use the contact details below to contact us.

Business Name: Recovery After Stroke Pty Ltd ABN 33 640 687 261
Address: PO Box 1551, Preston South Vic 3072, Australia
Email: [email protected]
Website: https://recoveryafterstroke.com

Privacy Policy


When we talk about ‘us’ or ‘our’, we mean our business as identified above.

When we talk about ‘you’, ‘user’ or ‘your’ in our terms and conditions, we mean you, the user of our website or services or visitor to our website.

In general, we only use your personal information for the delivery of our services, to provide information, to send you a publication you have requested and for limited follow up marketing emails (which you may opt out of). We never sell or giveaway your personal information.

  1. Staying Anonymous

You can browse our online website anonymously (although cookies may identify your IP address). However, if you use, request or sign up for or purchase any of our services or request a publication or information to be sent to you, you will need to identify yourself and at that point we will start collecting your personal information. If you do not give personal information to us, it will affect our ability to provide you with requested information or to deliver our products or services.

  1. Collecting personal information

At all times we try to only collect the minimum information we need to provide the services you have requested, complete basic marketing and to keep our records up to date.

The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us
  • when you submit information to our website or in person (for example if you enter your name and email address to request one of our free publications)
  • when you talk with us in person (for example as part of our coaching services)
  • when you ask for access to information we hold about you
  • when you complete our survey or questionnaire
  1. Collecting information from third parties

If someone calls on your behalf or provides us with information about you on your behalf, we may collect the information they provide and the caller’s name and contact details as well.

If you have consented to us doing so, we may also collect personal information that is given to us or available to us by a third party (for example, information that a doctor or health practitioner gives to us at your direction).

When you use our website, we may receive data from third parties such as analytics providers and advertising networks like Google and Facebook.

This information forms part of the personal information described in this policy.

We will not intentionally collect personal information that is unintentionally disclosed.

  1. What do we collect?

If you subscribe to our coaching services, to enable us to safely deliver our services, it is necessary for us to collect and store health information about you. It is important that we keep your records up to date and we have processes in place to help with this. For example, we may periodically ask you if your details have changed or may confirm details with you to ensure we are speaking with the correct person.

If you only request our free publications, we will collect your first and last name and your email address. If you subscribe to our program or have other interactions with us, we may also collect (as appropriate to your circumstances) the following types of information:

  • Your name, address, telephone, email
  • You date of birth
  • Information relevant to your health (current and historical) as provided by you. These records will not be shared with any other person or entity unless you direct us to do so
  • Family medical history (if this is relevant)
  • Carer information (if this is relevant)
  • Your ethnic background (if this is relevant and only with your consent, you do not need to provide this information)
  • Any other information you provide, or we receive from third parties

We will retain your personal information while it is still relevant for the use it was provided, or for any period we need to keep information for tax or business purposes or as long as required under relevant health regulations.

  1. How do we use your personal information and who do we share it with?

We collect and use your personal information to provide our services.

Additionally, we use or share your information as follows:

  • We use it for administrative and billing purposes (if applicable).
  • We will share your personal information with authorised persons (if you have provided us authority to do so).
  • We will share your personal information when we are required to do so by law.
  • If we refer you to a third party, we will share your information with the third party with your consent.
  • We will also disclose your health information if there is an emergency which we feel warrants disclosing your health or other information. For example, if you were suddenly unwell at our premises or a conference organised by us and we call the paramedics, we will tell the paramedics all health information we hold about you as well as your name, date of birth etc.
  • With your consent, your personal information (including health information) may be shared during discussions within our members area or on our website (for example, if you appear in a podcast).
  • To provide you with notifications about upcoming events.

We will also share your personal information (eg. contact details) for business purposes including:

  • Third party suppliers we engage to provide services which involve processing data on our behalf, for example IT and system administration services, website developers. In this case, we will require them to use that information only for the purpose of providing the services we have requested.
  • Payment third parties if there is a dispute over a payment. For example, if our third-party payment provider contacts us regarding a dispute over a payment, we will provide them with requested information and billing details on our system etc to allow the payment dispute to be resolved.
  • Professional advisers including accountants, lawyers, bankers, auditors and insurers for the compliant operation of our business.
  • Government bodies that require us to report processing activities.
  • Third parties where we are required to in accordance with the law. We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our online services, or in accordance with a properly executed court order, or as otherwise required to do so by law.
  1. Direct Marketing

We may send you direct marketing about our products or services. You may always opt out of receiving this marketing by letting us know. For example, if we send you an email there will be an opt-out option at the bottom of the email. Opting out of marketing will have your details removed from our marketing list but will not change the way we use other personal information we hold about you.

  1. Podcasts and testimonials

Where you agree to participate in a podcast, you consent to our use of your recording (including a written transcript), together with your name, medical condition that is to be discussed in the podcast and your supplied image.

Where you provide a testimonial for our services, you consent to our use of your name, medical condition and supplied image together with your testimonial.

You agree we may use podcast and testimonial information on our website, within our program or for marketing purposes.

We may continue to podcast and testimonial information for as long as it is relevant to our business. You may withdraw your consent to use your information and we will cease to display your podcast on our website however we may not be able to remove all historical references, references incorporated in previous publications or references previously used in marketing.

  1. Social media platforms and messaging systems

We have a social media presence including Facebook, Instagram and LinkedIn. Be aware that if you connect with us on social media or make a comment on any other forum that is public, you will be making your status as our client, or someone related to a client, part of public record. If you share personal information on these platforms, we may collect it and use it.

We may also use your personal information via social media to let you know about our services or upcoming offers or events.

We will only discuss or collect your health information via social media or messaging services where you provide this information via this venue or you participate in a closed group where it is likely health matters will be discussed. If you do not consent to our collection or use of information in this manner, please do not post your information or provide or discuss your health information in these venues.

  1. How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites and tracking cookies or remarketing pixels for analytical and advertising purposes.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The kind of information that can be collected includes:

  • device specific information such as mobile network information
  • server logs including your IP address, the times you use our services and system activity
  • location information including IP address, GPS, and Wi-Fi access points
  • local storage availability

We use the information to help to track your use of our online services to improve your user experience and the quality of our services.

To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.

  1. Third Party Links

Our website may contain links to other websites who will have their own privacy policies. Once you leave our website, we are no longer responsible for your personal information and you should ensure you are familiar with the privacy policies of third party sites you visit.

  1. Security and overseas recipients

We use safe practices and appropriate password protection for our systems and aim to ensure our third-party providers use similar care with your personal data. No security measures are 100% safe however and your data is stored with us at your own risk. We take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. To prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.

We rely on third party providers to store the information you have provided to us securely and your data will cross international borders. Where possible, we nominate Australia as the storage country however your information is still likely to be sent or mirrored internationally. Not all countries have the same level of privacy protection as Australia and you acknowledge and agree to our transferring of your personal data across international borders in this way. We will do our best to ensure your data is protected to a similar standard as set out in this policy by using third party providers with similar privacy protections.

All hard copy files are stored in Australia until they are no longer required and then they are securely destroyed. Only authorised personnel have access to hard copies.

  1. Accessing and correcting your personal information – Your legal rights

You have the right to know what information we hold about you and to ensure the information is accurate and up to date.

If you wish to exercise any of the rights, please contact us using our contact details in schedule 1.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may also refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. For record keeping purposes, we will record and store all information exchanged during an exercise of your rights under this clause.

We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

  1. Problems?

If you have any concerns about our use of your personal information, please let us know what the problem is in writing to the email address shown in the schedule at the top of this policy. We will do our best to help and will respond to your concerns within 30 days.

If, after lodging a complaint with us, you are not happy with how we managed your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

  1. Updates

We regularly review and may update our privacy policy from time to time. The updated provisions will apply from the date they are posted on our website, so we recommend that you re-visit this privacy policy when you use our online services. We show a version number and last updated date at the top of our policy to make it easier for you to keep track of changes.

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Privacy Policy

Privacy Policy

Thank you for trusting us to handle your personal information. We believe privacy is important and have created this policy to let you know how we handle the personal information we receive and hold about you, who we share it with, how we keep it secure and what your rights are.

This policy covers how we handle personal information collected from our main website, any related websites we control, our social media platforms or o125ur coaching or other online programs (collectively called ‘website’ in this policy) or other interactions we have with you. In general, the more interaction we have with you, the more personal information we are likely to collect from you.

Under the Australian Privacy Act 1988 (Cth), personal information is information about a living person which can be used (by itself or together with other information) to reasonably identify that person. For example, your name and email address are personal information. Sensitive information is personal information requiring special protection and includes information about your health. For the purposes of this policy, we are including sensitive information within personal information.

As we may collect health information about some of the clients we coach, we take additional precautions with privacy and are governed by the Australian Privacy Principles.

Schedule 1 – Our details


If you have any questions or concerns about our handling of your personal information, please use the contact details below to contact us.

Business Name: Recovery After Stroke Pty Ltd ABN 33 640 687 261
Address: PO Box 1551, Preston South Vic 3072, Australia
Email: [email protected]
Website: https://recoveryafterstroke.com

Privacy Policy


When we talk about ‘us’ or ‘our’, we mean our business as identified above.

When we talk about ‘you’, ‘user’ or ‘your’ in our terms and conditions, we mean you, the user of our website or services or visitor to our website.

In general, we only use your personal information for the delivery of our services, to provide information, to send you a publication you have requested and for limited follow up marketing emails (which you may opt out of). We never sell or giveaway your personal information.

  1. Staying Anonymous

You can browse our online website anonymously (although cookies may identify your IP address). However, if you use, request or sign up for or purchase any of our services or request a publication or information to be sent to you, you will need to identify yourself and at that point we will start collecting your personal information. If you do not give personal information to us, it will affect our ability to provide you with requested information or to deliver our products or services.

  1. Collecting personal information

At all times we try to only collect the minimum information we need to provide the services you have requested, complete basic marketing and to keep our records up to date.

The main way we collect personal information about you is when you give it to us, for example:

  • when you contact us
  • when you submit information to our website or in person (for example if you enter your name and email address to request one of our free publications)
  • when you talk with us in person (for example as part of our coaching services)
  • when you ask for access to information we hold about you
  • when you complete our survey or questionnaire
  1. Collecting information from third parties

If someone calls on your behalf or provides us with information about you on your behalf, we may collect the information they provide and the caller’s name and contact details as well.

If you have consented to us doing so, we may also collect personal information that is given to us or available to us by a third party (for example, information that a doctor or health practitioner gives to us at your direction).

When you use our website, we may receive data from third parties such as analytics providers and advertising networks like Google and Facebook.

This information forms part of the personal information described in this policy.

We will not intentionally collect personal information that is unintentionally disclosed.

  1. What do we collect?

If you subscribe to our coaching services, to enable us to safely deliver our services, it is necessary for us to collect and store health information about you. It is important that we keep your records up to date and we have processes in place to help with this. For example, we may periodically ask you if your details have changed or may confirm details with you to ensure we are speaking with the correct person.

If you only request our free publications, we will collect your first and last name and your email address. If you subscribe to our program or have other interactions with us, we may also collect (as appropriate to your circumstances) the following types of information:

  • Your name, address, telephone, email
  • You date of birth
  • Information relevant to your health (current and historical) as provided by you. These records will not be shared with any other person or entity unless you direct us to do so
  • Family medical history (if this is relevant)
  • Carer information (if this is relevant)
  • Your ethnic background (if this is relevant and only with your consent, you do not need to provide this information)
  • Any other information you provide, or we receive from third parties

We will retain your personal information while it is still relevant for the use it was provided, or for any period we need to keep information for tax or business purposes or as long as required under relevant health regulations.

  1. How do we use your personal information and who do we share it with?

We collect and use your personal information to provide our services.

Additionally, we use or share your information as follows:

  • We use it for administrative and billing purposes (if applicable).
  • We will share your personal information with authorised persons (if you have provided us authority to do so).
  • We will share your personal information when we are required to do so by law.
  • If we refer you to a third party, we will share your information with the third party with your consent.
  • We will also disclose your health information if there is an emergency which we feel warrants disclosing your health or other information. For example, if you were suddenly unwell at our premises or a conference organised by us and we call the paramedics, we will tell the paramedics all health information we hold about you as well as your name, date of birth etc.
  • With your consent, your personal information (including health information) may be shared during discussions within our members area or on our website (for example, if you appear in a podcast).
  • To provide you with notifications about upcoming events.

We will also share your personal information (eg. contact details) for business purposes including:

  • Third party suppliers we engage to provide services which involve processing data on our behalf, for example IT and system administration services, website developers. In this case, we will require them to use that information only for the purpose of providing the services we have requested.
  • Payment third parties if there is a dispute over a payment. For example, if our third-party payment provider contacts us regarding a dispute over a payment, we will provide them with requested information and billing details on our system etc to allow the payment dispute to be resolved.
  • Professional advisers including accountants, lawyers, bankers, auditors and insurers for the compliant operation of our business.
  • Government bodies that require us to report processing activities.
  • Third parties where we are required to in accordance with the law. We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our online services, or in accordance with a properly executed court order, or as otherwise required to do so by law.
  1. Direct Marketing

We may send you direct marketing about our products or services. You may always opt out of receiving this marketing by letting us know. For example, if we send you an email there will be an opt-out option at the bottom of the email. Opting out of marketing will have your details removed from our marketing list but will not change the way we use other personal information we hold about you.

  1. Podcasts and testimonials

Where you agree to participate in a podcast, you consent to our use of your recording (including a written transcript), together with your name, medical condition that is to be discussed in the podcast and your supplied image.

Where you provide a testimonial for our services, you consent to our use of your name, medical condition and supplied image together with your testimonial.

You agree we may use podcast and testimonial information on our website, within our program or for marketing purposes.

We may continue to podcast and testimonial information for as long as it is relevant to our business. You may withdraw your consent to use your information and we will cease to display your podcast on our website however we may not be able to remove all historical references, references incorporated in previous publications or references previously used in marketing.

  1. Social media platforms and messaging systems

We have a social media presence including Facebook, Instagram and LinkedIn. Be aware that if you connect with us on social media or make a comment on any other forum that is public, you will be making your status as our client, or someone related to a client, part of public record. If you share personal information on these platforms, we may collect it and use it.

We may also use your personal information via social media to let you know about our services or upcoming offers or events.

We will only discuss or collect your health information via social media or messaging services where you provide this information via this venue or you participate in a closed group where it is likely health matters will be discussed. If you do not consent to our collection or use of information in this manner, please do not post your information or provide or discuss your health information in these venues.

  1. How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites and tracking cookies or remarketing pixels for analytical and advertising purposes.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The kind of information that can be collected includes:

  • device specific information such as mobile network information
  • server logs including your IP address, the times you use our services and system activity
  • location information including IP address, GPS, and Wi-Fi access points
  • local storage availability

We use the information to help to track your use of our online services to improve your user experience and the quality of our services.

To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/.

  1. Third Party Links

Our website may contain links to other websites who will have their own privacy policies. Once you leave our website, we are no longer responsible for your personal information and you should ensure you are familiar with the privacy policies of third party sites you visit.

  1. Security and overseas recipients

We use safe practices and appropriate password protection for our systems and aim to ensure our third-party providers use similar care with your personal data. No security measures are 100% safe however and your data is stored with us at your own risk. We take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, unlawful or accidental destruction, modification or disclosure. To prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.

We rely on third party providers to store the information you have provided to us securely and your data will cross international borders. Where possible, we nominate Australia as the storage country however your information is still likely to be sent or mirrored internationally. Not all countries have the same level of privacy protection as Australia and you acknowledge and agree to our transferring of your personal data across international borders in this way. We will do our best to ensure your data is protected to a similar standard as set out in this policy by using third party providers with similar privacy protections.

All hard copy files are stored in Australia until they are no longer required and then they are securely destroyed. Only authorised personnel have access to hard copies.

  1. Accessing and correcting your personal information – Your legal rights

You have the right to know what information we hold about you and to ensure the information is accurate and up to date.

If you wish to exercise any of the rights, please contact us using our contact details in schedule 1.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may also refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. For record keeping purposes, we will record and store all information exchanged during an exercise of your rights under this clause.

We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

  1. Problems?

If you have any concerns about our use of your personal information, please let us know what the problem is in writing to the email address shown in the schedule at the top of this policy. We will do our best to help and will respond to your concerns within 30 days.

If, after lodging a complaint with us, you are not happy with how we managed your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

  1. Updates

We regularly review and may update our privacy policy from time to time. The updated provisions will apply from the date they are posted on our website, so we recommend that you re-visit this privacy policy when you use our online services. We show a version number and last updated date at the top of our policy to make it easier for you to keep track of changes.

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